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About Personalized Communications

Telephone Answering Service

Personalized Communications has been serving a variety of clients and businesses for close to thirty years. We offer a 24 hour a day call center with the ability to personalize your businesses inbound call center needs. Offering a full range of flexible call center services tailored to your businesses style.

We pride in ourselves and our commitment to impeccable customer service has pushed us to the cutting edge of the call center industry. With technology and highly skilled telecommunications professionals we are able to provide top notch attention to each and every one of our clients as well as your customers.

All of our call center staff and call center management staff complete thorough training prior to customer contact. Each must meet high standards of customer service and continue to meet the same standards during employment. Training is ongoing with periodic in-service training in customer service skills, technology related issues dealing with equipment used by each telecommunications specialist. Continued monitoring of calls made into our inbound call center is screened for quality assurance thusly assuring you of high quality customer care.

Our operators and call center management staff enjoy longevity with Personalized Communications. Most of our staff has been with us for more than three years. Again this means your business gets committed highly skilled telecommunications specialists. Not transient employees, but consistent procedures and people to service your customers needs. People make the difference here at Personalized Communications with a staff large enough to serve corporate America or your small business with a personalized professional approach too telecommunication that is tailored to your specific needs.

Upgraded on a continual basis our computerized telephony equipment adds to our flexibility and ability to handle your businesses call center management needs by utilizing industry superior equipment we area able to deliver efficient call answering and order management services. All calls made into our inbound call center are recorded for quality control purposes virtually guaranteeing high quality control over our call center environment.

  • Our technology offers Efficient call delivery through T-1 circuits providinig fast, clear, consistent call processing with the most up to date hardware and call center software.
  • Our people are highly trained telecommunications professionals who we encourage to grow with us in ongoing education in the industry.
  • Choose Personalized Communications as your call center outsourcing provider. Contact us today for your personalized consultation.

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    Our call center and telephone answering service are available nationwide in Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming.

     
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