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Call Center Outsourcing

Per Com (Personalized Communications, Inc.) invites clients to choose the call center outsourcing provider for its business, large or small. The call center outsourcing facility of Per Com has had three decades in the call center services industry and has the professional capabilities to handle basic live phone call center services to outbound and inbound services which operate 24 hours a day seven days a week. Per Com has worked with many companies in a variety of industries developing vital programs to answer their needs for call center outsourcing services. Per Com offers clients a diverse range of call center outsourcing services including off-site receptionist services, executive telephone secretaries, emergency dispatching, order taking, job applicant screening, test marketing, classified ad response, surveys and appointment taking with national toll free lines for the convenience of the client's customers.

Per Com's trained communications professionals provide timely answering of the client's business calls. The call center outsourcing services include operators' handling of inbound calls relating to credit card verification, technical support help desk, appointment setting and executive services. The skilled staff of Per Com will also make accounts receivable reminder calls. Per Com call center outsourcing services extend to handling office overflow calls in times when the client's own call center is overwhelmed. The call center outsourcing services are often called upon to respond to an overflow created by special advertizing campaigns or from direct mail and these are efficiently handled. Clients may always be assured that Per Com operators will handle overflow calls in a prompt and courteous manner, processing orders, setting appointments and assisting with customer service issues. Per Com offers additional call center outsourcing services providing solutions for the client's business which include brochure requests and mail outs, surveys, employee screening, emergency dispatching, event registration and database management. The call center outsourcing capabilities of Per Com also provides Internet operators that give the client's customers instant access to his/her company via their web page, customer support for technical help desk questions and live order taking for instant web sales income that adds to the client's company's bottom line.

Per Com invites clients to allow the professionals at Personalized Communications to tailor call center outsourcing services best suited to their business needs. Per Com can offer each business and their customers a wide range of call center outsourcing services, including the outsourcing of dealer located services, voicemail transcriptions, full service multiple voicemail systems with live telephone answering services back-up and alpha numeric and digital cascade paging. With its commitment to excellence, years of experience and state-of-the-art equipment, Per Com can respond to clients' call center outsourcing expectations with vigor, knowledge and professionalism. Per Com's live answering service is able to cover any volume of call flow or online services with highly trained courteous operators. Currently, Per Com's call center outsourcing services are being utilized by doctors and lawyers, order taking and answering services for catalog and retails companies, seminar registration, Internet answering services and telephone answering services.

 

 

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