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Trained Customer Answering Service Representatives

Our corporate culture is permeated with specialized training for every account. Working as an "out of the office partner" means we take your business seriously, because it's our business too. You can expect your calls to be handled the same way you would handle them personally. Our Training Supervisors work directly with our clients to develop a call flow model that matches the expectations of each client. We then implement a training process that includes role-playing and product knowledge testing before taking the first call. You can be confident that we use our 'best practices' when keeping your business in mind.

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