Personalized Communications Live Answering Service
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Live Answering Services

It is in no way unusual, in this day and age, to call a company and immediately reach an automated voice attendant through a call center; a computerized message that uses voice prompt to navigate us through a business's telephone system. In fact, so accustomed are we to an automated system that we are completely taken aback when a live person answers a business phone.

While it's true that automated systems have their place in the business world - and can actually be quite convenient in managing a large company's daily influx of calls - the fact remains that personal service is lost in this exchange for this type of answering service; a loss that may result in a loss of business if a client or potential customer feels that their call - or multiple calls - are not valued.

The call center services that you use will often be the first impression someone gets of your business, both in the way that your phone is answered and the manner in which your customers are treated when they. Why take a chance with something so important?

With a live telephone answering service provided by Personalized Communications you are letting your customers know that their call matters; that their questions are relevant and worthy of immediate response; and that your company is always available to them.

Live answering services provide a host of benefits for companies, giving them the peace of mind that:

  • They are always open for business. Day or night, when your patients and associates call it is essential that the person they speak with conveys the message that their needs are being addressed by a knowledgeable, concerned member of your staff. Utilizing the most advanced computer-based applications in the industry, our professional telephone agents represent your company as if they work in your office, answer all of your calls promptly in your personalized answer phrase, and are equipped to address your caller's issues.

  • Nothing will fall through the cracks. When calls come in during off hours - or when a business is inundated with calls they can't handle - the business runs the risk of essential information falling through the cracks. But with professional, diligent answering services, through our inbound call center, as an extension of your company you can rest easy that the details will always be managed effectively.

  • Your business has a full time "staff" without the overhead. While a business may very well need to be available to their customers and clients at all times, they might not have the financial resources to staff their company around the clock. Personalized Communications steps into that role, consistently working for your business even when you are closed and your staff has gone home.

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Our call center & live answering services are available nationwide in Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming.

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