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Order Taking Service
Personalized Communications handles calls for many of the large and medium sized catalogs in the Catalog Age Top 100 listing. Our order taking experience ranges from handling inbound sales, up sell, and cross-sell calls to handling extensive order taking customer service calls. The sales calls we handle frequently have conversion goals, as well as up sell and cross-sell goals.
Personalized Communications provides complete catalog order processing, catalog requests, customer service and information lines. Domestic and international callers may order catalog items, request a new catalog or check on the current status of their order. Our agents will attempt to up sell or cross sell each caller based upon the product, which they are purchasing.
Our order taking service are available nationwide in Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming.
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