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Order Taking Service

Personalized Communications handles calls for many of the large and medium sized catalogs in the Catalog Age Top 100 listing. Our order taking experience ranges from handling inbound sales, up sell, and cross-sell calls to handling extensive order taking customer service calls. The sales calls we handle frequently have conversion goals, as well as up sell and cross-sell goals.

Personalized Communications provides complete catalog order processing, catalog requests, customer service and information lines. Domestic and international callers may order catalog items, request a new catalog or check on the current status of their order. Our agents will attempt to up sell or cross sell each caller based upon the product, which they are purchasing.

  • Receive calls through toll-free inbound numbers and attempt to sell/up sell as many callers as possible
  • Customized database including product description and price for over 10,000 products
  • Inventory is continually updated with new products and price changes as needed
  • Turnkey order processing including multiple shipping and payment options, credit card authorizations, customer service and order fulfillment
  • On-line script ensures high percentage of data capture, even if a caller does not place an order, as lead generation for database
  • On-line information in "pop-up" or help screens allows our agents to answer questions regarding tour information, fan mail, retail outlets, and other commonly asked questions
  • Customized call reporting
  • Enhanced call routing options including automated menu selection and call overflow in place to facilitate cost-effective handling of large call volume spikes
  • Credit cards are authorized then downloaded daily to the client for fulfillment
  • More services:

    Our order taking service are available nationwide in Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming.

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