| 1. Do you currently outsource your customer service? | |
| 2. Briefly describe what your company does. | |
| 3. Select the services you are interested in. | Order Entry
Customer Service
Help Desk
Critical Call Dispatch
Answering Service
Call Filtering
Service Dispatch
Support Dispatch
Receptionist Support
Medical Answering
Dealer Locator
Mailing Literature |
| 4. Will you need bilingual (Spanish) agents? | |
| 5. How many incoming calls do you receive? | |
| 6. Which is more likely to be the call volume pattern? | Consistent call volume during a month
Large spikes in call volume within...
minutes hours days |
| 7. Approximately how long is each call you receive? | minutes |
| 8. During what times do you need service? | |
| 9. What is your anticipated start date? | mm/dd/yy |
| 10. What is your anticipated budget? | |
| 11. Please list any additional requirements your project may require. | |
Please provide the following contact information. |
| Company | |
| Street | |
| City/State/Zip | St Postal/Zip |
| Country | |
| Contact | |
| * Phone | |
| * E-mail | |
| Fax | |
| Web Site | |
How did you hear about us? | |
|
Please mention any specifics - search engine, keyword, representative's name, publication.. |
| |
